ContactLogix was designed by automobile dealers for automobile dealers. With over 50 years combined experience in the Retail Automobile Industry, ContactLogix can save you time and money.
We answer phones as the switchboard for auto dealers. Full time, after hours or overflow. A consistent, professional and experienced cost efficient alternative to staffing receptionists.
We provide businesses in the automotive sector with an efficient and cost-effective customer care service across the following communication channels; inbound and outbound voice support, email management, mobile SMS / text and social media. Our multi-channel contact center brings together well-trained professionals and the latest call center technology to provide seamless integration for your dealership.
We enable your automotive company to form a lasting connection with your customers and hence, achieve business growth.
ContactLogix partners with Volie.io, a leading provider of a complete communication stack that combines customer management with state of the art communication tools combining both inbound and outbound channels into a simple-web-based application.
Answering your phones is not all we do. Contact Logix also makes the service appointments to keep your service drive at maximum capacity. All inbound service calls are answered with the making of a service appointment in mind. We can utilize any CRM and Service Scheduler that your dealership utilizes. Out trained staff will make all your recall, quick drive and shop appointments for your dealership. In addition, Contact Logix will handle all cancellations and reschedules within the service departments. With Contact Logix making your service appointments it frees up the service advisors so that they can do what they are paid to do– sell more service on the drive.
Our agents will call on your scheduled sales and service appointments, for the day and confirm. As you already know confirmed appointments have a higher percentage of showing up to the dealership. Better to plan your day than hope for your day.
When you have a receptionist staff, you generally have to pay a competitive wage and in some cases bonuses in order to attract top talent. More than that, you may have to give wage increases at least once or twice a year. In addition, there are other legal and financial liabilities, taxes, etc. This can result in overhead creep and unexpected expenses.
In a typical office environment, full-time workers are provided at least two weeks of paid vacation time. They may also be provided at least five days of sick time per year. In terms of your company’s overhead, this equates to a non-productive cost associated with having a receptionist staff. You are essentially paying an in-house receptionist for hours not worked. When you hire BPOCR, you will only pay for the actual services that are provided
Full-time employees expect an excellent health insurance benefits package. This can entice quality professionals to work in your office, and it can help you to retain top talent. However, an excellent health insurance plan can cost your company a small fortune. By outsourcing your receptionist needs, the third-party provides the health insurance benefits rather than your company.
Training new employees requires considerable time and attention, and there is a cost to your company associated with this task. However, training often is an on-going process. After all, you may want your receptionist to tackle new tasks over time, or you may implement the use of new technology. When you hire Contact Logix for your receptionist needs, the cost of training falls on the third party that you have contracted services with.
In-house receptionists generally cannot work non-stop throughout the workday. They will need to take regular breaks throughout the day, and they usually will take a long break during the lunch hour. Employees also get sick occasionally and have to miss work. During these times, phone calls may be missed, and important tasks may be delayed. In some cases, this downtime could result in lost money for your company. With Contact Logix’s receptionist services, your calls and tasks are tended to during all scheduled hours without fail. Learning more about the services provided by Contact Logix as well as the costs, you can better determine if this is a smart solution for your company.
We will periodically check your website to make sure that you are in compliance. Contact Logix will offer a comprehensive report about what is out of compliance and how to stay in compliance.
Would you like to ask a few questions before signing up? Please complete the CONTACT FORM and we will be in touch:
info@contactlogix.io
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